Frequently Asked Questions

Revised March 2017

Click on each question to expand the answer.

How can I experience New Orleans' cultural celebrations and festivals this season?

When visiting New Orleans, you can find something magical and unforgettable every day. Whether it's an opportunity to sample our exceptional cuisine, to learn about our rich cultural heritage or a music festival you seek, New Orleans has something for everyone.

New Orleans is known for it's festival calendar, filled with celebrations of food, music and the city's unique culture. Beginning with Mardi Gras and ending with Christmas New Orleans Style, our calendar year has a festival for everyone. And in a city that loves to party, many of our festivals and cultural celebrations are seeing record-breaking attendance levels. In 2016, French Quarter Festival welcomeda record-setting 760,000 attendees in a four-day period and the New Orleans Jazz and Heritage Festival hosted more than 425,000 people, despite some inclimate weather. From Cajun and Zydeco to oysters and poboys to Carnival time, we invite you to experience our one-of-a-kind festival season.

Click here to check out the variety of festivals and more examples of fun just waiting to be had in New Orleans all year round.


      I have not visited New Orleans in a few years. What can I expect?

      During your trip to New Orleans you'll have the opportunity to indulge in world-famous cuisine, savor specialty cocktails and dance the night away to some of the best live music in the world. Our laid back, friendly culture inspires guests to relax, kick up their heels and live it up.

      The city is experiencing millions of dollars in hotel renovations and upgrades, there are more than 1,550 restaurants to choose from with new eateries popping up all the time and a variety of attractions to enjoy as well. The city balances a love for tradition with the energy of innovation, resulting in an eclectic vibe found nowhere else.

      So prepare to let the stress of your 9-to-5 melt away. There are meals to be eaten, toasts to be made and new friends just around the corner.

      How many visitors have been to New Orleans recently?

      New Orleans hosted 9.78 million visitors in 2015.  These visitors spent a total of $7.05 billion - the most visitor spending ever in the city's history!

      What are my restaurant choices?

      According to Tom Fitzmorris and www.nomenu.com, there are more than 1,550 restaurants open in New Orleans today, a new city record! In New Orleans, at breakfast we discuss lunch and at lunch we discuss what's for dinner. We are a city that loves to eat and appreciates food. From fine-dining to $7 po-boys, our food is both unique and affordable. Check out a few of our restaurants, where you will often times find world-renowned chefs cooking in the kitchen. Our city is home to internationally recognized culinary heroes, who are encouraged by locals and visitors alike to experiment in the kitchen and serve up some of the world's most unique and creative dishes that are always seasoned to perfection.

      What are my options for shopping?

      New Orleans shopping--from the French Quarter to Magazine Street--offers an array of retail choices. Options include The Shops at Canal Place, Saks Fifth Avenue, Jax Brewery, as well as hundreds of boutiques, art galleries and antique stores throughout the city. New to the shopping scene is The Outlet Collection at Riverwalk, the frist outlet shopping center in a downtown area, with stores such as Neiman Marcus Last Call, Kenneth Cole, Coach and more. Tax-free shopping offers international visitors even more reasons to experience New Orleans. For more information on Louisiana tax-free shopping, please visit www.louisianataxfree.com

      What type of events does New Orleans offer sports enthusiasts?

      New Orleans' line-up of sporting events and sports venues are sure to live up to every fan's expectations. The city is home to several major and minor league sports teams showcasing premier events in football, basketball, baseball and soccer including the Saints, Pelicans, Baby Cakes and the Jesters. The state of Louisiana, known as the "Sportsman's Paradise," is also renowned for its fishing and hunting hot spots.

      The Mercedes-Benz Superdome has completed an $85 million renovation; part of an overall $336 million renovation that began in 2006. Key significant enhancements include an expansion of the Plaza Level concourse by 50 feet, 135 additional new women's restrooms, additional concession points of sale on the Plaza Level, 3,100 additional Plaza Level seats, 186 digital concourse monitors and two new premium bunker club lounges. On October 4, 2011, Governor Bobby Jindal joined Saints Owner Tom Benson and key representatives of Mercedes-Benz USA to announce a 10-year agreement reached between the NFL Saints and Mercedes-Benz USA to name the Louisiana Superdome the "Mercedes-Benz Superdome." http://www.superdome.com/  

      FESTIVAL PLAZA- CHAMPIONS SQUARE
      In one of the most innovative downtown developments in recent years, the pedestrian mall adjacent to Superdome has been redeveloped into a 53,000 sq. foot sports and entertainment plaza with digital capabilities, food & beverage service and performance space. It is a popular gathering place for fans to congregate and get pumped up for the many events at the Dome and Smoothie King Center. This revitalization of a high profile area on the Poydras Street corridor creates one of the most "happening" places in a city that loves to have a good time. Club XLIV located just off the Square is an exclusive, posh venue to prepare for the game and is available for rental for private events.

      NEW PRIVATE BOX SUITES
      A total of 15 private box suites will be added to the Superdome's 300 level, bringing the total number of luxury suites in the building to 152.

      NEW SIDELINE SEATING
      The sideline seating on the Plaza Level will be completely revamped, moving patrons closer to the action, with improved sightlines. The new seating units will add approximately 3,100 prime seats up close to the team benches.

      REDESIGNED PLAZA LEVEL CONCOURSE
      The Dome's Plaza Level concourse has been expanded and includes additional food service areas, specialty stands and restrooms. The new concourse also has all-new flooring, lighting, murals, color scheme and signage.

      NEW PREMIUM GROUND LEVEL CLUB LOUNGES
      Located below the reconfigured Plaza Level stands, the new premium clubs feature private entry directly from the parking garage, an upscale environment for private events, and high-end amenities including a fixed bar, lounge & table seating, television monitors and restrooms.

      NEW LOOK OUTSIDE
      These exciting new changes aren't limited to the interior of the Superdome. Louisiana's most famous landmark was recently outfitted with a shiny new look on the outside. The entire 400,000 sq. ft. of anodized aluminum on the exterior walls were replaced giving the photogenic building a bold, brassy look from every angle. A new dynamic LED lighting system replaced the former "wash lights" and illuminates the exterior of the Superdome. This energy efficient system will allow for unlimited color and lighting patterns that can be customized specifically for every event.

      What are my options for LGBT travelers?

      New Orleans is well-known for its readiness to welcome all visitors and vibrant LGBT scene. There are more than two dozen TAG approved hotels throughout the city and guests can party at one of New Orleans' many stellar LGBT clubs or bars. Visitors can enjoy amazing shopping in the French Quarter, on Magazine Street or at The Shops at Canal Place. Plan your trip around one of the city's gay lifestyle celebrations such as the Gay Easter Parade, Saints and Sinners Literary Festival or Southern Decadence Festival, known as the "Gay Mardi Gras" which takes place every Labor Day Weekend and draws more than 100,000 visitors to the city each year.  

      What are my options for attractions and museums?

      New Orleans is home to attractions and museums that speak to the city's unique culture as well as general attractions sure to please any visitor. Examples include: plantation homes, riverboat cruises, tours, African American Museum, Louisiana State Museums, The Historic New Orleans Collection, Ogden Museum of Southern Art, Audubon Zoo, Harrah's Casino and its entertainment-filled Fulton Street Promenade, New Orleans Museum of Art, Besthoff Sculpture Garden, City Park, the Botanical Gardens, Fair Grounds Race Course and Slots, Contemporary Arts Center, Louisiana Children's Museum, Louisiana Philharmonic Orchestra, the New Orleans Ballet, Audubon Insectarium, The Southern Food and Beverage Museum, Museum of the American Cocktail, The Audubon Aquarium of the Americas, Blane Kern's Mardi Gras World and the National WWII Museum.Check out out Things to do page for even more options and details.

      What's the best way to get to New Orleans?

      Being centrally located along the Gulf Coast of the United States, New Orleans is easily accessible to much of the county via ground transportation and offers a veriety of direct flights both domestically and internationally.

      Louis Armstrgon New orleans International Airport currently provides service to 59 non-stop destinations operated by 17 airlines, including: Air Canada, AirTran, Alaska Airlines, American Airlines, Delta, Frontier Airlines, JetBlue Airways, PeoplExpress, Southwest, Spirit, United, U.S. Airways and VacationExpress. Recently added international flights include a direct flight from Londonvia British Airways and Frankfurt, Germnay via Condor. 

      For the fifth consecutive year, Louis Armstrong New Orleans International Airport has experienced an amazing increase in passenger volume.According to year-end 2016 airport passenger data, the Aiport served a total of 11,139,421 passengers, an increase of 4.4% over 2015.  The continued increase is credited in large part to the growth of the New Orleans region as a top flight destination for leisure, conventions and business.
       
      Three Amtrak routes currently operate through New Olreans as well as bus routes via Greyhound. For thosein the Gulf South, driving routes into New Orleans offer a veriety of adventures and beautiful scenery.

      What are my options for taxis, buses, airport shuttles and streetcars?

      There are more than 1,200 taxis available on New Orleans' streets and at major hotels. Taxi rates are $3.50 plus $.30 per one-eighth mile thereafter. There is also an additional charge of $1.00 per passenger after the first passenger.

      During peak visitor times (including Mardi Gras and Jazz Fest) taxi rates are $7 per person or the meter rate, whichever is greater. A fixed rate of $36 (one to two people) is charged from the airport to most areas of New Orleans. For parties of more than two, the fare is $15 per person.

      Rideshare apps, including Uber and Lyft, also operate in the city. Rates may vary depending on demand, so check the app for the latest availabilty and pricing. 

      RTA services are $1.25, including bus transportation and the streetcar. Thirty-three bus and streetcar lines are running daily. Bus service allows transportation throughout the city's major corridor, extending from the Faubourg Marigny to Riverbend.

      Airport Shuttle, Inc. is the official ground transportation for Armstrong International Airport, with service to and from New Orleans' hotels and other designated locations. Fare is $20 per person one way and a discounted $38 per person round trip is now available.

      Does Amtrak service New Orleans?

      Yes, the City of New Orleans train runs to Memphis and Chicago, while the Crescent runs to Atlanta, Charlotte, Washington D.C., Philadelphia and New York. The Sunset Limited runs to Houston, San Antonio, El Paso, Tucson and Los Angeles.

      What are my options for cruises?

      Norwegian Cruise Lines, Carnival Cruise Lines and Royal Caribbean, Crystal Cruises and American Cruise Lines are currently sailing from New Orleans.

      New Orleans is the perfect destination from which to set sail. We offer valuable pre and post cruise deals (http://www.neworleanscvb.com/things-to-do/cruises/). And as a compact, walkable and filled with countless festivals and cultural attractions - many of them free - New Orleans makes for an affordable and unforgettable part of your vacation.

      What's new at the Convention Center?

      The New OrleansErnest N. Morial Convention Center (MCCNO) is the sixth largest and one of themost technologically advanced convention facilities in the country. With therecent $52 million renovation, we are pleased to have added the60,000-square-foot Great Hall. Architectural redesigns include a large outdoorpedestrian plaza, interior and exterior balconies, and utilizes energyefficient LED lighting that can be customized to nearly any desired colorcombination. This new hall contains four divisible spaces and 25,000square-feet of pre-function space. The grand entrance overlooks ahigh-definition, customizable video display board welcoming each guest. With1.1 million-square-feet of contiguous meeting space, more than 140 differentmeetings spaces two exquisite ballrooms and customizable auditorium space,MCCNO is ready to host meetings and events of any size or style. The new renovation is dubbed “The Great Hall” in reference to the Convention Center’s first use as the Great Hall of the 1984 World’s Fair. In addition, the Julia Street entrance is enhanced to now provide visitors with a grand “sense of arrival.”

      Hall A of the Convention Center will be re-configured to create a 60,000 square foot ballroom. The existing entrance will be transformed into a sunny, windowed entry plaza welcoming visitors to the Center, and offer a 4,660 square foot “junior” ballroom with a roof-top terrace, and a 4,700 square foot executive lounge.

      Design elements of the Great Hall include:

      • 86,000 square feet of flexible function space
      • Finishes found in a hotel ballroom including milled carpet, wall coverings and a decor reflective of New Orleans unique style
      • Advanced sound, lighting and technology capabilities
      • Divisions that allow for several concurrent but independent session rooms

      The space also retains standard features of an exhibit hall including utility floor boxes, rigging points, easy access and ample pre-function space.

      The entryway and ballroom renovations follow $93 million in improvements made to the 27-year old facility over the past five years, including a complete makeover of the interior lobbies, a repainted exterior, lobby furniture, digital signage and key card entry at meeting rooms, and a fully redundant 1-GIG Internet backbone.

      The Convention Center has also selected a new food service contractor to successfully help the Center distinguish itself as a venue with the highest culinary standards, as befits a city that is known for exceptional food and dining experiences. After a rigorous bidding process, Centerplate was awarded the contract.

      MCCNO is nowembarking on an ambitious new venture that will revitalize the city'sriverfront. The plan will invigorate the area and contribute to the city'scontinued growth. This project, situated on 47 acres upriver from the Center,calls for construction of a new "headquarters" hotel in preparation for thecity's tricentennial. Other key features under considerationinclude a linear park along Convention Center Boulevard, outdoor entertainment,arts and cultural venues and new retail and housing options.

      What are the New Orleans CVB and the City of New Orleans doing to be environmentally friendly?

      Call it green, call it sustainability, but being environmentally savvy is not a trend. It's an important business practice that's here to stay. That's why New Orleans is one of many destinations working to become more environmentally friendly.

      New Orleans is happy to announce we now offer pedicabs as an alternative mode of transportation! Companies like Need a Ride can provide transport to neighborhoods such as the French Quarter, Marigny, Downtown and Warehouse District.

      Second Line Stages, the first green independent stages in the United States, has opened its doors in the Lower Garden District of New Orleans. The $32 million project build the stages of the studio to the exact standards of the motion picture industry and to comply with the U.S. Green Building Council's LEED Silver Certification.

      Even New Orleans Mardi Gras celebration has gone green. Kern Studios, the largest producer of Carnival floats, began reducing the impact on the environment by using biodiesel in the tractors pulling floats along the parade routes and also reuses several of their floats for multiple Mardi Gras parades. The Krewe of Rex is using biodegradable string on their special Mardi Gras beads, preventing the beads from hanging in trees for extended periods of time.

      Adding to a section of environmentally friendly practices, New Orleans is incorporating green practices into its famous festivals. On September 5, 2009, Project 30-90, the city's first all green music festival, featured several of local musicians to support the initiative.

      In addition, Hotard, one of the area's leading providers of motorcoach transportation, switched to a greener fleet. The company has begun to introduce new motorcoach models that cut particulate matter, black smoke, by 90 percent. The company is investigating additional ways that it can go green, including the use of bio-diesel fuel.

      Airport Shuttle New Orleans, the official airport transportation provider for the Louis Armstrong New Orleans International Airport, is going green with all-new clean burning propane hybrid vehicles. Propane is now being used in all of Airport Shuttle's vehicles, thanks to a new technology that enabled the conversion of existing engines to a propane hybrid.

      As part of their dedication to serving the public, the Regional Transit Authority purchases environmentally friendly equipment and adopts initiatives and programs that helps reduce theirenvironmental impact on our city, our region, and our planet. 

      Many hotels are implementing green practices as well. Other tips for travelers are available at www.neworleanscvb.com.

      Is New Orleans a safe place for visitors?

      Yes. No other city in the world manages special events, crowd control and visitor safety as well as New Orleans.

      New Orleans welcomes more thannine million visitors per year and celebrates like nowhere else with worldclass gatherings such as Mardi Gras and more than 130 annual festivals andprestigious sporting events. The world's most prominent corporations andassociations select New Orleans for conferences and business events rangingfrom a 10-person corporate board meeting to large association city-wideconventions with tens of thousands of attendees from around the world. The new year kicked-off on a high note, hosting the NBA All-Star Game in February while simultaneaously celebrating a major weekend of Mardi Gras celebrations and parades.

      Visitor Safety
      Universal personal safety precautions are appropriate as is the case in all destinations. We recommend visitors exercise common sense, stay aware of their surroundings, avoid unpopulated or unlit areas, and enjoy their exploration with friends.

      The New Orleans Convention and Visitors Bureau (CVB) and its tourism partners maintain great relationships with the New Orleans Police Department (NOPD) and Superintendent Michael S. Harrison. The NOPD's senior leadership team is happy to meet with CVB customers about their specific groups. In addition, the New Orleans CVB informs the top leadership of the NOPD of the complete convention and visitor schedule so they may provide customized coverage in areas where specific events are occurring.

      Crime exists in all major cities. In New Orleans, the vast majority of violent crime is targeted criminal-on-criminal drug and retaliation acts which occur in inner-city neighborhoods. As with any destination, we recommend that vacationers and convention attendees practice common sense and do not wander into deserted, non-tourist areas of the city.

      How is the New Orleans Convention & Visitors Bureau prepared for hurricane season?

      The New Orleans CVB Tourism Crisis Management Plan, along with diligent and thorough preparation with an emphasis on safety, will assist visitors in responding appropriately to emergencies.


      The City of New Orleans and State of Louisiana have implemented a unified emergency communications plan to ensure the timely flow of information across the region in emergency situations. A comprehensive and effective city-wide emergency communications plan for the Greater New Orleans tourism industry has been developed for visitors.

      Today, New Orleans is proud to not only be the nation's leader in fun, food, music and major cultural and sporting events, but now to be the most sophisticated destination in the world in all levels of emergency planning, execution and visitor management.

      Following Hurricanes Katrina and Rita in 2005, the U.S. Army Corps of Engineers was authorized and funded to design and construct the Hurricane and Storm Damage Risk Reduction System for southeast Louisiana.

      The Corps has strengthened and improved virtually all of the levees, floodwalls, pump stations and surge barriers that form the 133-mile Greater New Orleans perimeter system. The system that is in place now is stronger and more resilient than it has ever been in the area's history and is capable of defending against a 100-year level storm.

      For more detailed information on the Greater New Orleans Hurricane & Storm Damage Risk Reduction System, please visit: http://www.mvn.usace.army.mil/Missions/HSDRRS/RiskReductionPlan.aspx

      Or watch a computer-generated video with an aerial "flyover" view of the entire system and improvement efforts: http://www.mvn.usace.army.mil/Media/Videos.aspx

      Inner Harbor Navigation Canal (IHNC) Surge Barrier:

      • Largest surge barrier wall in the world
      • The Corps' largest-ever Design-Build construction contract
      • Includes a concrete pile-supported wall across the Gulf Intracoastal Waterway to the Mississippi River Gulf Outlet, more than one and a half miles long, and three navigable gated structures
      • Provides flood risk reduction to the Ninth Ward, Gentilly, New Orleans East, Orleans Metro, and St. Bernard Parish.

      Gulf Intracoastal Waterway-West Closure Complex (GIWW-WCC):

      • Largest sector gate in nation and largest drainage pump station in world for removal of rainwater when structure is closed during storm events
      • Reduces risk for west bank portions of Jefferson, Orleans and Plaquemines parishes by removing over 25 miles of levees, floodwalls, gates and pumping stations along Harvey and Algiers Canals from exposure to storm surge

      What are my options should I need medical care while visiting?

      Hospitals and urgent care facilities include:

      What is the population of New Orleans?

      According to 2015 Census Bureau estimates, New Orleans' population is made up of approximately 389,617 residents. Jefferson Parish, adjacent to New Orleans and a part of the metro area, is home to 436,275 residents according to 2015 Census data. New Orleans' hospitality industry is the city's largest employer with a work force that is 80,000 strong.

      What options are available to volunteer to help a neighborhood that was affected by Hurricane Katrina?

      From convention visitors to leisure travelers, church groups to high school and college students, people have shown incredible generosity in giving of their time and talent, and a great deal of elbow grease, helping the city of New Orleans in its recovery and restoration. To learn more about volunteer organizations the CVB has partnered with Click Here.

      The office of Lieutenant Governor has formed an official organization that matches volunteer opportunities with volunteers, called Volunteer Louisiana. Visit http://www.volunteerlouisiana.gov to get started.

      Check out neworleanscvb.com/Voluntourism for more info.

      Laissez les bons temps rouler...Let the good times roll

      Now is the perfect opportunity to visit New Orleans ... the most authentic, walkable, historic, soulful destination in America. For visitor testimonials or more information, please visit www.neworleanscvb.com